Customer Service

About the Charity

At the National Osteoporosis Society, we understand that fractures can have shocking effects on day-to-day life. We are committed to helping people with osteoporosis live the lives they want to lead and we work every day to prevent future fractures.

As the only UK-wide charity dedicated to ending the pain and suffering caused by osteoporosis we are here for anyone affected by the condition, providing help and support for people with osteoporosis now.

Would you like to know more ?

National Osteoporosis Society,

General Enquiries

Tel: 01761 471 771

Contact Us

If it’s about your online order

Please call our customer care team on 01761 473120 or email

Please be aware that this number is not monitored 24 hours and you may have to leave a message.  You can expect a response within 48 hours.


If you have a question about Osteoporosis you can call our helpline.  This service is provided by nurses with specialist knowledge of osteoporosis and bone health. They can provide you with a personal reply backed up by information provided in electronic or printed format.

You can call 0808 800 0035 - It's now free from all UK Landlines, Mobiles and Call boxes. 

You can email for a private reply. Please allow up to 5 working days to hear back from us.

You can ask a question on our Discussion Forum if you are happy for a public response to be provided. Please allow up to 72 hours for a reply.

You can write to the nurses at the National Osteoporosis Society, Camerton, Bath, BA2 0PJ.