You don't need an account to make a purchase from our shop, and you will have the option to 'check out as a guest'. However, creating an account will let you see your orders from our shop in your account and will enable you to check out faster each time you place an order.
For more information about your order or its delivery status, please call 01761 473120 or email email@example.com.
If you forget your password, simply click 'request new password' on the log in screen. You'll be sent an email to take you through the process.
There are two easy ways to shop with us:
You will see confirmation of your order on screen and you will then receive a confirmation email.
Please read our returns policy before getting in touch with our customer care team.
Please email the customer care team on firstname.lastname@example.org and we can email you a replacement form.
Our postage and packing prices to any UK postal address are:
There is no charge for delivery of our Laces if they are ordered on their own but the standard charge will apply for postage if you have included other products with your laces
If you would like products delivered to any location overseas please ring our customer care team on 01761 473120 or email email@example.com and they will be able to give you a quote for postage & packing.
We are unfortunately unable to deliver to PO Box numbers.
With our supporters in mind, National Osteoporosis Society has carefully chosen a range of products to help make everyday life easier and support independent living. Our products offer practical solutions, to help make essential tasks such as walking and dressing simpler.
We've chosen all our products to help people with osteoporosis, although they're suitable for people of all ages and abilities. We source our products from reputable manufacturers and make sure they are of the highest quality.
We do strongly advise you to check with your healthcare professional before buying equipment to make sure it's suitable for you.
Several products in the Daily Living Aids range qualify for VAT exemption and are available to buy VAT exempt for those with an eligible medical condition. Please make sure you've read our vat exemption information before ordering.
Gift Aid is a government scheme allowing charities to reclaim tax on donations UK taxpayers make. This effectively increases a donation without affecting the donor in any way. For every £1 you give National Osteoporosis Society, we'll get an extra 25p from HM Revenue and Customs.
We won't be able to claim Gift Aid on purchases you make from the online shop. However, if you're a UK taxpayer, with your permission we can claim Gift Aid on any donation you make when placing an order.
You can donate to National Osteoporosis Society through our online shop at the point of checkout.
If you're a UK taxpayer and want National Osteoporosis Society to receive Gift Aid on your donation, please tick the Gift Aid declaration at the point of checkout. Your status as a taxpayer will be confirmed and allow us to claim Gift Aid.
Your declaration will be kept on record by National Osteoporosis Society. If you'd like to change your Gift Aid status, or if you stop paying tax, please contact us on 01761 473120.
You can find our terms and conditions here.
We accept payment by Paypal, Mastercard Maestro and Visa.
None of our beauty products are tested on animals.
Please visit www.nos.org.uk to read more about the charity.
National Osteoporosis Society Trading Ltd is the trading arm of the charity. 100% of the profits from the products we sell go straight to our vital work.